FREQUENTLY ASKED QUESTIONS
We’ve compiled a list of our most commonly asked questions. If you don’t see the answer to your question here, please call us at 407-747-4781 or e-mail us using the form on our contact page.
How is pricing determined?
Our pricing is based on the garments you choose, how many colors and locations of screen printing you get, and the quantity you order. Orders are determined by the artwork – all garments with the same design are treated as the same order. This means the design must remain the same size and number of colors.
Please contact for for quotes
What are the artwork requirements?
Artwork is a very important part of getting your shirt done just the way you want it. Great artwork = a great shirt. There are many types of files we can work.
Art Charges
P&C Printz can either create a custom design for you or recreate a design you provide. Our art charge ranges from $30-$55 per hour billed at 1.5hour increments. If you provide your own art, charges can apply depending on how usable the art is you are providing.
To avoid any art charges the file you provide must meet the following criteria. The design must be either vector art or a high resolution raster file which has been color separated.
Vector art means the design was built (actually drawn) in a vector based program such as Adobe Illustrator, Corel Draw or Freehand. Each object in a vector file can be selected and individually manipulated independently from the rest of the images in the design.
Acceptable File Formats
Acceptable formats for vector files are “.AI”, “.EPS” and “.PDF”. It is very important when saving a vector file to convert the text to “outlines” or “curves” depending on the program. This is an option in vector based programs that changes the fonts used in the design into an object. This way if we don’t have a specific font installed on our computer, which is used in your design, our computer won’t substitute it for a font we do have.
Raster art or photo realistic art is art that is scanned into or created in a Pixel based program such as Adobe Photoshop, Fireworks or Photopaint. The quality of raster art is dictated by a combination of the resolution (DPI-dot per inch) and the size of the art. The minimum requirement for raster art is 200 DPI at the size you want the art to be printed. An example for a front print on a t-shirt may be 12” wide by 8” tall at 200 DPI.
Please be aware that most images downloaded from the internet are 72 DPI at only a few inches in size. The image may look fine on your monitor but will not print well.
Avoid sending art placed in programs such as Word, Powerpoint or Screenshot images.
Art charges will be incurred if artwork needs to be touched up, reconstructed, color separated or manipulated in any way.
What are your order minimums?
When ordering screen printed apparel, it’s important to keep in mind that the cost of printing goes down as the quantity of shirts goes up. That means that big orders are a lot more cost effective for you. Our minimum order for screen printed apparel is 12 pieces (of each design).
How much are your set up fees?
All setups fees included in the price if you are getting 24 pieces are more. any orders under 24 pieces will have $25 dollar setup fee. There are no fees in addition to the quote.
What is your turnaround time?
Our turnaround time for screen printed orders is 7-10 business days + shipping time. This is an estimate, and starts when the order is finalized. All designs must be approved and apparel and sizes chosen. If you have a specific deadline, please advise us as soon as possible. If it is needed with a short turnaround time, rush order fees may apply.
Can I mix and match shirt styles?
OF COURSE YOU CAN!!! As long as you are printing the same design on all of the apparel, you can mix and match the style of shirt. For example, if you are printing a 1 color design on 12 pieces of apparel you can print on 4 t-shirts, 4 tanks and 4 hoodies.
Can I see my design before I place an order?
We usually don’t start working on the art until an order is placed. If you would like to see a design before placing an order, we charge a $25 mock up fee. When you place your order, that $25 is credited to your order’s balance. If you end up not going through with an order, we do keep the $25 to compensate our designers for their time.
What if I don’t want a mock up? Will I see a proof before you print?
Once you place an order and pay a deposit, we begin working on your artwork. We always send a proof, you are able to make any changes you’d like, and we do not print without your full approval.
Can you print me a sample shirt?
Generally, we do not print individual sample shirts, unless the order is extremely large or complicated. We always send a digital proof, though.
In the cases where we do print a sample, we will set up the order, print one test shirt and have the customer come to the shop to approve it. Production is at a standstill while we wait for approval, so the customer must be “on call.” If changes need to be made at that point, there may be additional cost
How do I keep my price down?
Prices per shirt go down as quantities go up, so increase your order to save money.
- The apparel you choose to print your image on will have an affect on your overall price. Apparel available ranges from economical to premium, so be sure to choose something within your budget.
- Try to keep the number of print locations low. Instead of printing something on the front AND back of the shirt, just choose one location.
- The number of colors being printed on your shirt greatly affects the price. If you’re printing a 6 colors image, but can get the same results with just 3 or 4, that will help decrease your final price
We do deliver; However, it does incur an additional charge of $20/$25 if it’s outside of a 2 mile radius. For more than 150 items the delivery fee can be waived.
RETURNS:
Custom screen printed or DTG decorated items cannot be returned. We will gladly exchange or replace the item(s) if the item is defective or the decorating is severly different than what was sent in a proof. In such cases we will need the item(s) back and we would replace the item(s) for free. We must be notified of the exchange request within 48 hours of date of completion. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Disclaimers:
P&C Printz retains all rights to ORIGINAL artwork created in-house. This includes all digital files and color separated films. P&C Printz assumes no responsibility for determining who does or does not hold a claim to a trademark/logo.